Improving patient care with talent acquisition transformation

An effective talent acquisition function isn’t just business critical in healthcare; lives also depend on it. When a healthcare provider reached out to us for help to transform its de-centralized talent acquisition function, we knew we had to act fast. The healthcare provider had six facilities within an eight-mile radius and recruiters were all competing for the same talent. However, its in-house talent acquisition team didn’t have the bandwidth to devise and execute a talent strategy that would enable it to hire the nursing talent it needed to support beds in such a constrained talent market. To ensure the highest levels of patient care and revenue stream, the healthcare provider was spending millions of dollars on agency fees because it desperately needed nurses to support and care for its patients.

We provided a dedicated team of recruiting specialists from Wilson Healthcare™ to transform the recruitment model. All had experience in healthcare recruitment and understood how critical the project was. The team devised a strategy to streamline processes and centralize the sourcing and recruitment functions. It took a phased approach. In phase one, the team, which was supported by WilsonHCG’s innovation, consulting and customer success division, implemented Workday and Phenom to support the new talent structure. The talent consultants guided the training for the new technology platforms and acted as senior sponsors to ensure success. The team also provided recommendations to optimize the healthcare provider’s talent tech stack to further drive efficiencies. In phase two, the partnership expanded to include an end-to-end RPO solution in revenue cycle functions and nursing. The team put processes in place to gather and analyze talent intelligence to access the best healthcare talent at speed. And created a talent community to engage and nurture talent for immediate and future hiring needs. In phase three, the healthcare RPO team and talent consultants completed the alignment of recruiters based on specialty.